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Have you heard? We’re changing some things, including the way our preorders work. Read all the exciting news here!

Refund and Cancellations Policy

North America

Customers are notified in advance of payment processing and may cancel their order prior to collection. After payment has been debited, orders are considered final and we do not accept refund requests or returns. If you encounter a damaged or defective item, please submit the form here for assistance.

Outside North America

Customers are notified in advance of payment processing and may cancel their order prior to collection. After payment has been debited, orders are considered final and we do not accept refund requests. EU customers may contact our customer service for assistance in pursuing a return or exercise their to right to withdraw from this agreement by following the instructions here within 14 days. To intiate a return please click here. To report a damaged or defective item, please submit the form here.

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Please check our page. If your question is still not addressed, please contact us here.

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