For any questions relevant to the ordering process, please contact customer support here.
You can make a purchase with a credit card (including Visa, Mastercard, Discover, American Express), but also with PayPal (in relevant countries).
Yes, it is. All information sent to the payment service providers is encrypted and protected with the latest SSL technology, most widely used in the world. It is the guarantee that the transmission of your sensitive information is secure. Moreover, we do not store any payment card information on our servers. The transaction statement will be labelled Scalefast in your bank account.
First, please verify the email did not come through as spam. If not, please contact us, providing us with all your purchase details so we may verify your purchase status and send a confirmation email back over to you. The customer support can be reached here.
You can ask to cancel your order here.
No. Scalefast is the authorized merchant for the products available in this online store.
Your order ID can be found in your order’s confirmation email from [email protected] once you completed your purchase.
In either case, any such purchase should not clear your bank’s fraudulent transaction verifications. Your bank freezes your funds for up to 5 working days before validating or cancelling the transaction, in such a case. Scalefast does not cash in your purchase within those 5 days. Please contact your bank to ensure the cancellation of the transaction. Should charges still be pending past 5 working days, please contact customer support so that we can investigate and help you resolve this issue, in cooperation with your bank.
Whilst usually immediate, your order can sometimes take up to 4 hours to be processed. Beyond 4 hours, please try making the purchase a second time. If you are using a payment method that directs you to an external website (such as PayPal), you will be redirected to the store, after filling in your billing details. This procedure will confirm your purchase, and may take up to 60 seconds. To avoid purchasing failures, please do not click on the back/refresh button or close the payment window before this process is complete.
We do not accept payments with unverified PayPal accounts or with eCheck. To make a payment with PayPal without having a credit card linked to your PayPal account, you must have a sufficient balance on your PayPal account.
Purchases can be shipped to the following locations:
Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Germany, Denmark, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Sweden, Slovenia, Slovakia, United Kingdom.
Japan, South Korea, New Zealand
For any other countries around the world, please know that we are working on expanding our global reach to additional locations in a legally compliant way that also provides a good user experience. You are not forgotten.
Shipping time cut-offs for US/DDU/DDP orders: This product is Timeboxed to Demand, meaning your order will ship when they are in stock. We expect orders to arrive in December 2019 - January 2020.
You’ve found Secret Lair! Here be treasures unlike anything else in Magic: The Gathering—ultra-collectible, lovingly curated card drops featuring some of the most exciting artists working today. Each drop is available for a very limited time.
If you have purchased one of our Secret Lair products our online store, and you discover a defect with that product, we can help you with a replacement via our support portal.
Sales are limited to 10 per customer.
Secret Lair drops are available exclusively at secretlair.wizards.com.
Magic: the Gathering Online – The individual cards that are redeemable by code included with your Secret Lair purchase are exclusive and will not be sold in the Magic: the Gathering Online Store.
MTG Arena – The sleeves that are redeemable by code included with your Secret Lair Purchase will be on sale via the MTG Arena Client at a later date.
1.) After logging into the Magic Online Client proceed to the “Store” Tab.
2.) Enter your code in the bottom right corner of the Store and select “Redeem”.
1. Click on the Store tab
1. Enter your code in the Redeem Code field on the right-hand side of the screen
For more general questions, please submit the form here.