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Refund and Cancellations Policy

What is your refund policy?

We do not accept returns, refund requests, or cancellations for North American customers.

For customers outside of North America, you may return unopened items within 14 days of receiving. Return shipping is at the customer's expense. Unopened means that no tamper-proof seals have been broken. For Secret Lair products, that means the perforated seal on the white outer box can not be broken.

To initiate a return, click here.

To report a damaged or defective item, please submit the form here.

When can I expect the refund credit to appear on my account?

Your refund credit should appear 5 - 7 business days, pending processing from your financial institution, after our warehouse receives and processes all returned items.

I have a question that is not addressed on this page

Please check our FAQs page. If your question is still not addressed, please contact us here.

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